Passengers may request for following COACH-MITRA services just by entering PNR number and mobile number in this website or Passengers can send their requests as

SMS to 58888 or 9200003232 by typing CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE

CleanMyCoach Application will forward the request to mobile phone of the onboard staff or the concerned control office of the particular train directly. The Railway Administration will also simultaneously receive an intimation of such requests for follow up.

(Service Type available: C for Cleaning, W for Watering of Coaches, P for Disinfection /Pest Control, B for Linen/Bedroll, E for Train Lighting/AC , R for Petty Repairs)


Train Number

Welcome to COACH-MITRA Services

As train arrived from coaching depot coach was smelling bad including toilets
Passenger from Train No: 12172, Seat No B12/54
Date 20/04/2018

(one person came and meet for the cleaning of bathrooms and he said that its ok sir we r cleaning after some time the person had gone and no cleaning done by him there is no use of complaint we r really ashamed of that the person who is taking payment for that not doing his job left to you.)
Passenger from Train No: 12516, Seat No S5/4
Date 20/04/2018

We regular traveling in this train every time need to complain, every very dirty , too many dust, how to seat or sleep, these. Complain never end and never work, we have no other options otherwise not prefer Indian Railway
Passenger from Train No: 14708, Seat No S10/3
Date 20/04/2018

They not clean coach and toilet. Ac Toilet are overflowing. Very bad service jusy wastage of time
Passenger from Train No: 11078, Seat No B2/50
Date 20/04/2018

Pathetic, not clean even after 4 hrs. Forced closed the request even after asking him to clean
Passenger from Train No: 11078, Seat No B2/47
Date 20/04/2018

nGood Rply to my complain\nThanks indian Railway
Passenger from Train No: 12466, Seat No S2/10
Date 20/04/2018

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