Passengers may request for following COACH-MITRA services just by entering PNR number and mobile number in this website or Passengers can send their requests as

SMS to 58888 or 9200003232 by typing CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE

CleanMyCoach Application will forward the request to mobile phone of the onboard staff or the concerned control office of the particular train directly. The Railway Administration will also simultaneously receive an intimation of such requests for follow up.

(Service Type available: C for Cleaning, W for Watering of Coaches, P for Disinfection /Pest Control, B for Linen/Bedroll, E for Train Lighting/AC , R for Petty Repairs)


Train Number

Welcome to COACH-MITRA Services

Very bad service. I am affected with peat problem like cockroach problem and no response is gained by the staff team.
Passenger from Train No: 12801, Seat No S2/1
Date 16/11/2018

(As against package of linen, just got two bed sheets without pillow cover and towel)
Passenger from Train No: 17305, Seat No BU1/19
Date 29/01/2018

thanks for quick response.
Passenger from Train No: 12262, Seat No B6/18
Date 16/11/2018

Western toilet doesn't have lock and light.
Window glasses of toilet and coach main gate are broken, which has been replaced with cardboards.
Passenger from Train No: 19718, Seat No B1/52
Date 16/11/2018

watering was done, after 1 hour it finished.
Passenger from Train No: 22865, Seat No S6/13
Date 15/11/2018

Coaching is flooded with water. Nobody in railway has time to see or rectify even after request for cleaning as well as repairs. Nothing has happened till now, hopefully they attend at Gwalior. Jai Hind.
Passenger from Train No: 11123, Seat No RAC/S5/15
Date 16/11/2018

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