On board housekeeping service (OBHS) is provided to facilitate cleaning of coaches during run of train itself.
The OBHS includes scheduled cleaning of coaches twice in a day and unscheduled cleaning at any time on demand of passenger.
Passengers may demand cleaning staff by entering PNR in the form given above. Passengers may also send their requests as SMS to 58888 by typing CLEAN < Space >< 10-digit PNR number>. The software named OBSERVE (On Board Services) will forward the request to mobile phone of the cleaner present in the particular train directly. The Railway Administration will also simultaneously receive an intimation of such requests for follow up.
Cleanig staff didn't come to me till 10 am.after 10am he made me a call and ask to disclose the feedback code without giving any service. I am very disappointed with this service,hope not to repeat in future
Passenger from Train No: 12627, Seat No S11,44
Passenger from Train No: 11014, Seat No A1,2
Service was prompt
Passenger from Train No: 12203, Seat No J1,91
the service was promt and clean
Passenger from Train No: 11013, Seat No A1,22
THE MISSION AND THE VISION OF THIS PROGRAMME IS A FUTURE CHANGING STEP. A GREAT THANK TO MR. ARYA THE CLEANER FOR CLEANING THE TOILETS THA
Passenger from Train No: 15036, Seat No D11,68
( CODE 3287 COACH HAS BEEN CLEAN OUT GOOD SERVICE THANKS TO SURESH PRABHU SIR)
Passenger from Train No: 12782, Seat No B2,1