Passengers may request for following COACH-MITRA services just by entering PNR number and mobile number in this website or Passengers can send their requests as

SMS to 58888 or 9200003232 by typing CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE

CleanMyCoach Application will forward the request to mobile phone of the onboard staff or the concerned control office of the particular train directly. The Railway Administration will also simultaneously receive an intimation of such requests for follow up.

(Service Type available: C for Cleaning, W for Watering of Coaches, P for Disinfection /Pest Control, B for Linen/Bedroll, E for Train Lighting/AC , R for Petty Repairs)


Train Number

Welcome to COACH-MITRA Services

No one visited to clean, ashamed to railway
Passenger from Train No: 22410, Seat No G13 2
Date 22/10/2017

Bed service not satisfied.
no watering in coach and closed request.
Passenger from Train No: 22457, Seat No RS2 71
Date 22/10/2017

: issue not resolved. Issue was sudden push in whole train while changing speed causing injuries to travelers.
Passenger from Train No: 12284, Seat No CNF/B3/42/GN
Date 22/10/2017

Put Right
Passenger from Train No: 82654, Seat No CNF/S4/48/GN
Date 22/10/2017

Mobile charging point did not work. Service person came at Visakhapattanam and confessed that he was unable to do the job on track
Passenger from Train No: 12842, Seat No CNF/S3/28/PT
Date 21/10/2017

It's almost 2 hour now at 12.30pm no one came to do the cleaning. Does not seems we are travelling in 3 tier boogie.
Passenger from Train No: 22476, Seat No CNF/B8/25/GN
Date 22/10/2017

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