On board housekeeping service (OBHS) is provided to facilitate cleaning of coaches during run of train itself.
The OBHS includes scheduled cleaning of coaches twice in a day and unscheduled cleaning at any time on demand of passenger.
Passengers may demand cleaning staff by entering PNR in the form given above. Passengers may also send their requests as SMS to 58888 by typing CLEAN < Space >< 10-digit PNR number>. The software named OBSERVE (On Board Services) will forward the request to mobile phone of the cleaner present in the particular train directly. The Railway Administration will also simultaneously receive an intimation of such requests for follow up.
: PROBLEM ATTENDED. THE CREW DID THERE BEST, HOWEVER THE COACH CONTAINS PLENTY OF INSECTS WHICH SHOULD HAVE BEEN KILLED AT THE SOURCE STAT
Passenger from Train No: 12221, Seat No B6,17
bathrooms were satisfactorily cleaned. Service was instantly provided. Thank you.
Passenger from Train No: 13009, Seat No Can/Mod
SERVICE WAS GOOD AND FAST. ATTENDANT RESPONDED QUICKLY AND CLEANED THE PLACE WITHIN 5 MINUTES
Passenger from Train No: 12138, Seat No B4,57
Good service Thanks
Passenger from Train No: 11058, Seat No B1,25
not used harpic or others so still smelling very bad
Passenger from Train No: 14321, Seat No S8,70
Passenger from Train No: 12142, Seat No S2,21