Passengers may request for following COACH-MITRA services just by entering PNR number and mobile number in this website or Passengers can send their requests as

SMS to 58888 or 9200003232 by typing CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE

CleanMyCoach Application will forward the request to mobile phone of the onboard staff or the concerned control office of the particular train directly. The Railway Administration will also simultaneously receive an intimation of such requests for follow up.

(Service Type available: C for Cleaning, W for Watering of Coaches, P for Disinfection /Pest Control, B for Linen/Bedroll, E for Train Lighting/AC , R for Petty Repairs)


Train Number

Welcome to COACH-MITRA Services

thanks for the response over the phone, great , the behaviour of the clean crew member was very bad, after complaining the member came and
Passenger from Train No: 12503, Seat No CNF/B4/28
Date 25/11/2017

the toilets have been a mess in all the sleepers around our reserved seats. I had to travel only upto nagpur and the cleaning official replied that it will be possible to clean the toilet only when it reaches bnagpur because of water shortage.
Passenger from Train No: 12589, Seat No S9 3
Date 23/11/2017

very good job done by the cleaner
Passenger from Train No: 12434, Seat No CNF/B5/10
Date 25/11/2017

(the person dint clean anything just took the code went aways and said since train is about to reach destination no need of cleaning)
Passenger from Train No: 15013, Seat No S5 41
Date 25/11/2017

Extraordinary services team responded within 2 minutes
Passenger from Train No: 11020, Seat No S12 22
Date 25/11/2017

Resolved, Thanks Indian Railways.proud to be Indian. Jai Hind.
Passenger from Train No: 11022, Seat No S3 46
Date 24/11/2017

Admin ID Password .

New Coach-Mitra Login