On board housekeeping service (OBHS) is provided to facilitate cleaning of coaches during run of train itself.
The OBHS includes scheduled cleaning of coaches twice in a day and unscheduled cleaning at any time on demand of passenger.
Passengers may demand cleaning staff by entering PNR in the form given above. Passengers may also send their requests as SMS to 58888 by typing CLEAN < Space >< 10-digit PNR number>. The software named OBSERVE (On Board Services) will forward the request to mobile phone of the cleaner present in the particular train directly. The Railway Administration will also simultaneously receive an intimation of such requests for follow up.
Mannerless cleaning supervisor, behaviour was very rough. Work quality is poor. Not satisfactory.
Passenger from Train No: 12779, Seat No A1,45
without any activity request was closed
Passenger from Train No: 19166, Seat No S13,9
They have come and asked for the number and not even cleaned the toilet .and gone without asking.worst service
Passenger from Train No: 11020, Seat No S5 , 17
A TO Z EXLLENT
Passenger from Train No: 11056, Seat No B1,57
Passenger from Train No: 12133, Seat No S4 , 8
Passenger from Train No: 19660, Seat No S3,2